## Frequently Asked Questions - #### What is leaf? leaf is a private audio app for recording, organizing, and reliving real-life voice moments — from first words to family stories. Save quick recordings, upload existing audio (even from other apps), organize by people, get transcripts in the original language, and share privately with the people you choose. - #### Is leaf private and secure? Yes. Your recordings are stored in secure cloud storage; you control who can listen. See your [privacy policy](https://www.termsfeed.com/live/efc6dff0-2838-428c-9016-4502bfdf8695) for more. - #### Do people need the app to hear my recordings? No. Anyone you share with can listen in their browser — no app required. When you share a link from the app, recipients can tap and listen instantly on mobile or desktop. - #### What audio and video formats does leaf support? Leaf is compatible with both audio and video files (for video files, only the audio portion will be stored). The following audio files are compatible with leaf: .mp3, mp4, wav, x-m4a, flac and webm. The following video files are compatible with leaf: mp4, avi, mkv, mov, wmv, flv, webm, mpeg, 3gp, and m4v. - #### What is the maximum file size I can upload? The maximum file size on leaf is 250MB. Note that the smaller the file, the faster it will upload and transcribe. - #### Can I upload saved voicemail recordings? Yes, voicemails on both iPhone and Android devices are compatible with leaf. You can simply download the voicemail on your phone as an audio file and then upload directly to leaf. For more detail on the process, see a blog post [here](/content/blog/howtosecurevoicemails-nd6je/index.html). - #### Can I upload recordings from other apps, such as the Voice Memos app on my iPhone? Yes, you can easily upload recordings to leaf from other recording apps. For Voice Memos specifically, see details in our blog post [here](/content/blog/how-to-upload-voice-memos-to-leaf/index.html). If you are having trouble with any uploads, please reach out to contact@sharewithleaf.com and we’d be happy to help. - #### I already have audio recordings but they are not digitized (e.g. cassette tape). How do I digitize old audio recordings? There are two ways you can digitize old audio recordings: (1) use a trusted professional digitizing service such as [DVDYourMemories](https://dvdyourmemories.com/?gclid=CjwKCAiAr4GgBhBFEiwAgwORrcOE7oAMcOmXvo_H_wRzqn04NvKiOGxYWrFVfMiR4A_4Oebj_TmM5hoC96UQAvD_BwE) or [EverPresent](https://everpresent.com/?gclid=CjwKCAiAr4GgBhBFEiwAgwORrSrAWSZAu8i4MEIeBEFv1hp8IgcLumrukxdlL8mDEOTMXbeD8uGAbxoCPdMQAvD_BwE&term=everpresent&utm_campaign=National-Branded&utm_medium=ppc&utm_source=google), or (2) do it yourself - this method requires a bit of equipment, but is a fairly straightforward process. See [here](/content/blog/howtodigitizeaudiocassettes/index.html) for a step-by-step guide to digitize an audio cassette on your own. - #### I want to do a recording, but I don’t know what topics to surface or questions to ask. Do you have any ideas or question prompts? Absolutely! Examples of great opportunities to record your loves ones are on **milestones** such as a wedding anniversary, birthday, graduation, religious ceremony, completing a marathon or big personal achievement, **special moments** such as a family reunion, 1:1 time with your grandparents to hear their stories, or **day-to-day** moments such as your child singing a song, telling a story, or talking about what they did that day. To view our question prompt library, see [here](/content/question-prompts/index.html). If anything is not covered and you’d like ideas, please reach out to contact@sharewithleaf.com and we’d be happy to help you think of questions. ## Pricing FAQs - #### How much does leaf cost? leaf is free to use on both [Android](https://play.google.com/store/apps/details?id=com.sharewithleaf.app&hl=en_US) and [iOS](https://apps.apple.com/us/app/leaf-audio-memory-app/id1668691902). There is also an Essentials plan that offers unlimited recordings, uploads, and storage plus secure backup. Essentials also includes collaborative memory [albums](/content/albums/index.html) for free. - #### What happens if I cancel my subscription? You keep your recordings and can still listen to and export them. You’ll lose access to subscriber-only features moving forward, but your past recordings remain in your account unless you request deletion. - #### Can I switch plans or manage my subscription? Yes — go to **Settings → Manage Subscription** in the app to upgrade, downgrade, or cancel anytime. Changes take effect based on your app store billing period. - #### What payment methods do you accept? We accept all payment methods supported by the [Apple App Store](https://support.apple.com/en-us/111741) and [Google Play Store](https://support.google.com/googleplay/answer/2651410?hl=en&ref_topic=3365267&sjid=5227511591157079117-NC). Available payment methods vary by country. - #### What happens if I hit my recording limit? Once you hit your recording limit of 10 stories, you will continue to have access to all of your stories and those shared with you, however you will not be able to record or upload any additional content. In order to continue adding recordings to leaf, you would need to upgrade to the paid plan. - #### If I change plans, will that also change my family members’ plan whom I’ve shared recordings with? We don’t have a family plan at this time. All accounts are for the individual user. ## Album FAQs - #### How do Albums (group audio gifts) work? Create an Album, pick a prompt, invite friends/family, and choose a delivery date. On that date, the full collection is delivered as a meaningful audio gift. Contributors can record from any device — even without downloading leaf. You can add/edit contributors and prompts anytime before delivery. - #### What are some great prompts to use? Keep it simple and specific — “What one piece of advice do you have for the new parents?” or “Tell us a favorite memory with Grandma.” We also automatically provide prompt suggestions in the app based on the occasion you are celebrating. - #### Can I create an Album for free? Yes, you can create an album with up to 5 contributors for free. For 6 or more contributors, there is a fee that varies depending on the number of contributors invited to participate. - #### Do contributors need to pay to participate? No, contributors do not pay. It is free to contribute to an Album. - #### Do contributors need the leaf app to share a recording? No, the leaf app is not required. If the creator of the Album shares a link to the Album with the contributor, the contributor can record a message through the browser. - #### What happens after I create an Album? All contributors will receive an email invitation to participate that will include details of the album and the deadline to submit a recording. As the event creator, you will also receive an email with some tips to ensure a successful album! - #### Can I change the delivery date for my Album after I created it? Yes, if at any time you need to change the delivery date or time, you can edit your album details directly from the album page. - #### Can I add more contributors after I created the Album? Yes, you can continue to invite additional participants until the delivery date. To do so, go to the album page and click on the red text with the number of contributors you have. You’ll then have the option to add more contributors. - #### Do the recordings I make for an Album count against my 10 free recordings? No, all recordings submitted as part of an Album are free - there is no fee to participate. The only fee is for the Album creator who pays based on the number of contributors they invite.